Refund and Returns Policy – Platinum Skincare

At Platinum Skincare, we have been committed to the highest standards of quality and client satisfaction since 2006. Due to the nature of our professional-grade skincare and wellness products, we adhere to a strict hygiene and safety protocol.

1. Returns Eligibility

We accept returns within 7 days of delivery under the following conditions:

The product remains unopened, unused, and in its original heat-shrunk plastic wrap or seal.
The packaging is in its original, pristine condition, suitable for resale.
You have a valid proof of purchase (Order number or invoice).

2. Non-Returnable Items (Hygiene & Safety)

For the protection of all our clients, we cannot accept returns or offer refunds on:

Opened or used skincare: Creams, oils, or serums where the seal has been broken.
Supplements: Any bottles of Gluta-Glo or other capsules where the safety seal is tampered with or removed.
Sale Items: Any products purchased during a promotional sale or as part of a clearance event.

3. Damaged or Defective Goods

Your “Platinum Glow” should arrive in perfect condition. If your order is damaged during transit:

Please notify us within 24 hours of receipt at glutaglo@gmail.com.
Include clear photographs of the damaged packaging and the product batch number.
We will arrange a courier collection and issue a replacement or a full refund at no additional cost to you.

4. The Refund Process

Once your return is received and inspected:

We will notify you via email regarding the approval or rejection of your refund.
If approved, your refund will be processed to your original method of payment (Payfast, Yoco, or EFT) within 5–10 business days.
Please note that original shipping charges are non-refundable.

5. Return Shipping

Except in cases of defective goods, the customer is responsible for the cost of return shipping to our distribution center.
We recommend using a trackable courier service, as we cannot guarantee receipt of returned items lost in transit.

6. Consultations